Articles

 Can I qualify for an EV certificate?

The main criteria for qualifier for an EV certificate would be that your business is an official...

 Can I see which Certification Authorities have their own Trusted CA root present in browsers?

Yes, the brands that we provide all have their roots included in modern devices and browsers....

 Can I switch my method of Domain Control validation from Email to File, or vice versa?

You can switch your method of Domain Control validation from file-based to email-based for any...

 Can I use SSL to cover an internal domain?

You can use SSL to cover an internal domain if it is an officially registered domain (a...

 Can I use the email address listed in the Whois to complete Domain Control Verification (DCV)?

Yes, you can do this for DV, OV, and EV certificates.

 How can I get a Green Address Bar for my website?

The only way to get the green address bar on your website is with an Extended Validation (EV)...

 How can I reschedule the phone verification call?

In order to reschedule this, please contact your SSL CA Company and provide them with your...

 How can I use 256-bit encryption?

256-bit encryption is a server configuration. This has nothing to do with the certificate itself,...

 How do I download my code signing certificate?

After completing the validation process, the CA will release the certificate from their system...

 How do I export my certificate from my browser?

First, it is important to note that a Code Signing Certificate can only be generated and exported...

 How do I generate a Code Signing certificate? Do I need a CSR?

In order to utilize the in-browser controls provided by the CA, all applicants who are attempting...

 How do I know what my Control Panel/Server OS is?

If you are unsure what your Control Panel/Server OS is, we recommend that you ask your web...

 How do I use my platform's signing tool?

Platforms are used by developers to sign their applications using specific tools. Since each...

 How long are your SSL certificates valid for?

Our SSL certificates can be valid from anywhere to 1-3 years, depending on the certificate you...

 How long will validation take?

This largely depends on the type of certificate that you purchased and your response times. No...

 How many domains can I secure with a Multi-Domain SSL Certificate?

This largely depends on the type of Multi-Domain SSL certificate that you purchase. Comodo...

 I cannot remember or have lost my login details.

If you still have the order number they can use the automated password reminder system or if not...

 I completed validation, but never received the certificate. What should I do?

After completing validation, the Certificate Authority (CA) will send the certificate to the...

 I have accidentally deleted my "private key" what can I do now?

First check your backups and see if you can re-install the "private key". If you don't know how...

 I have changed my server, or moved to a different provider; how do I move the certificate?

The easiest way is to create a new CSR on the new machine and have the certificate re-issued.

 I haven't received my Domain Control Validation email (DCV) yet. What should I do?

There are a few reasons why this might be the case. First, verify what email address you have...

 I would like to change some information for my Domain Control Validation email (DCV).

If the common name needs to be changed, the only way to do so is by cancelling and reordering the...

 I'm a Sole Proprietor, can I still qualify for an OV/EV certificate?

Sole Proprietors outside of the U.K. can qualify for both OV and EV certificates. However, Sole...

 If I buy a Code Signing Certificate, which document(s) do I need to provide?

There are two different types of validation procedures, those types being a certificate for an...

 If I buy a Domain Validated (DV) SSL Certificate, which document(s) do I need to provide?

You do not need to provide any documentation in order to purchase a Domain Validated (DV)...

 If I buy an Extended Validation (EV) SSL Certificate, which document(s) do I need to provide?

EV certificates require a more stringent verification process than OV certificates. To understand...

 If I buy an Organization Validated (OV) SSL Certificate, which document(s) do I need to provide?

Organization Validated (OV) verification requires checking your business registration. If the...

 My File Authentication file has been uploaded to the wrong directory. What should I do?

Please upload your file to the correct directory. To make sure the authorization is successful...

 My verified phone number is outdated, what should I do?

Please contact your SSL provider and confirm what source the Certificate Authority (CA) pulled...

 What certificates offer www and non-www coverage?

All major SSL Brands like GeoTrust, RapidSSL, Symantec, Thawte & Comodo offers coverage for...

 What if I can only use one certificate file?

If your hosting platform or company tells you that you can only use one certificate file, then...

 What is Multi Domain Wildcard SSL?

A Multi-Domain Wildcard SSL certificate can secure multiple domains and all of their associated...

 What is SSL?

SSL, which stands for Secure Sockets Layer, is a cyber-security protocol that digitally encrypts...

 What is a CSR?

A CSR stands for Certificate Signing Request and is necessary for all SSL certificates in order...

 What is a Certificate Authority and what is your relationship to them?

A Certificate Authority (CA) is the company that actually issues the SSL certificates. Symantec,...

 What is a Code Signing Certificate?

A code signing certificate is technically not an SSL certificate. It is a certificate-based...

 What is a Domain Validated (DV) SSL Certificate?

A Domain Validated (DV) SSL certificate is a quick and easy way to secure a domain, as the...

 What is a Multi-domain or SAN certificate?

Multi-domain or SAN (Secure Alternate Name) SSL certificates can cover multiple domain names on...

 What is a UC Certificate (UCC)?

UC stands for Unified Communications and is a newer type of SSL certificate that is designed and...

 What is a Wildcard SSL certificate?

Wildcard SSL certificates can cover one main domain name (www.domain.com) and an unlimited amount...

 What is an Extended Validation (EV) SSL Certificate?

EV stands for Extended Validation and is the most premium type of SSL certificate available....

 What is an Intermediate certificate?

An intermediate certificate is a file that helps the web browser identify who issued your SSL...

 What is an Organization Validated (OV) SSL Certificate?

An Organization Validated (OV) SSL certificate requires that a business complete a light vetting...

 What is browser ubiquity or browser recognition?

Browser ubiquity or browser recognition basically means how many browsers recognize an SSL...

 What is the SSL certificate warranty?

An SSL certificate warranty covers any damages that you may incur as a result of a data breach or...

 What is the difference between 1024- and 2048-bit key lengths?

These key lengths refer to the strength of the private key. You can think of it as the size of...

 What is the difference between 128- and 256-bit security?

That is the difference between the key lengths used once an SSL connection has been established...

 What is the difference between SHA-1 and SHA-2?

SHA stands for Signature Hashing Algorithm. It's a mathematical hash that proves the authenticity...

 What is the difference between Wildcard and SAN/Multi-Domain functionality?

Wildcard SSL certificates can cover one main domain (www.domain.com) and an unlimited amount of...

 What platforms can I sign for using Codesigning Cert?

The platforms that can be signed for are as follows: Windows 8 Any Microsoft format (32 and...

 What should I do to expedite the validation of my order?

If you're in a pinch and need your certificate fast, feel free to contact your SSL provider with...

 What should I do with my private key?

Your private key should always remain private. The only person that should see your private key...

 Where do I get my Intermediate certificate?

An intermediate certificate will be emailed to you along with your SSL certificate. You can also...

 Which SSL brands are most trusted & secure?

All of the Certificate Authorities (CAs) that we carry are leaders in the industry and trusted...

 Who do I send a validation document to?

For this, we would recommend contacting your SSL provider directly. They should have a list of...

 Why can't I download my code signing certificate?

The issue lies with either one, two or a combination of both things. First, make sure you are...

 Why is my order showing Failed Security Review? What does that mean?

Certificate Authorities (CA's) randomly pull certificates aside for additional review from time...

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